Support Services

Technical Assistance for Macola® Users

There is no ‘one-size-fits-all’ solution for your unique business needs. That is why our dedicated support desk provides prompt, cost-effective answers to support your Macola® software.

What is included with our dedicated support desk services?

  • Unlimited day-to-day telephone support calls, including evenings and weekends.
  • A notebook of our checklists for month-end, year-end and physical inventory.
  • Our tested ‘how-to’ tip sheets.
  • If your annual support fee is at least $3,000, we will include a 3-user license of the Executive module of our popular PULSE Dashboard & Reporting software.

How to contact us?

Call our support lines at (513) 723-8094 or (888) 802-6293 when you need assistance. If we cannot answer your question immediately, we will contact you to gather facts and schedule a return call.

Do we offer e-mail support?

Yes, e-mail us at Support@LeahyConsulting.com.

Is weekend and evening support offered?

Yes, just call ahead.

Is anything not covered?

Telephone support does not include phone training and consulting. Additionally, it does not include re-engineering your workflow, computer network issues, installing software on a new file server, EDI software, Synergy software, Crystal reports or third-party software. These are projects to be scheduled on a fee basis with one of our application consultants. Support calls placed directly to our application consultants or developers and not to our support desk are not covered.

What is the cost?

The cost depends on the number of user licenses and software modules you are using. Our minimum annual support cost is $3,000. Please call Terry Lanham at (513) 723-8091 to obtain a quotation.

For information about any of our products, call Terry Lanham at (513) 723-8091.

PULSE Software Support

With each Leahy Consulting developed product, we offer unlimited phone support as well as unlimited training and software updates. We have a full-time support desk staffed by consultants with a combined fifty years of experience with Exact Macola® software.

Our PULSE products set the standard for innovative features that allow you to make better use of your Macola® investment, are easy to use, and save you time. We continue to invest heavily in enhancements to add value to our products. In 2013, for example, we released twenty software updates containing new content.

We greatly appreciate your on-going support of our software and look forward to working with you into the future. If you have suggestions for improving the value of our products and support or want to give us feedback, please feel free to call.

What is included?

Unlimited day-to-day phone support calls, training sessions for new users or on-going training, and software upgrades containing new features.

How to contact us?

Our support desk numbers is (513) 723-8095 or send e-mail messages to Support@PulseDashboard.com.

Is weekend and evening support offered?

Yes, just call ahead.

Is anything not included?

Your Macola® consultant is the best person to call for advice regarding making better use your Macola® software, etc. Customizing our products to meet your unique needs is available on a time and material basis.

What if I do not renew?

We appreciate you using our software, but we are staffed to work with pre-paid customers. You will need to pay previous year charges before receiving support, training or software updates.

What is the annual cost?

Our annual fee is 15% of the retail price of the software for which you are licensed.